Refund and Returns Policy

Last Updated: July 30, 2026

Thank you for shopping with Himalayan Buddha Craft.

We want you to be happy with your purchase. If there is a problem with your order, we will do our best to help. Please read this Return & Refund Policy before requesting a return or refund.

1. Return Eligibility

We accept return requests only in the following situations:

  • You received a damaged or defective item.
  • You received the wrong item.

To be eligible for a return, you must contact us within 7 days of receiving your order.

Items should be returned in their original condition whenever possible, including the original packaging.

2. Items That Cannot Be Returned

We generally do not accept returns for:

  • Items that have been used or damaged after delivery.
  • Returns requested more than 7 days after delivery.
  • Products returned without first contacting us.
  • Custom-made or personalized products, unless they arrive damaged, defective, or incorrect.

3. How to Request a Return

To request a return, please email us at:

himalayanbuddhacraft@gmail.com

Please include:

  • Your order number
  • Your full name
  • A description of the problem
  • Clear photos of the item and its packaging (if damaged or incorrect)

We will review your request and provide return instructions if your request is approved.

4. Return Shipping

Who pays for return shipping depends on the reason for the return.

  • If the item is damaged, defective, or we sent the wrong product, we may cover the return shipping cost or provide another suitable solution.
  • In other situations, return shipping costs may be the customer’s responsibility.

We will inform you of the return process after reviewing your request.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the outcome.

If your refund is approved:

  • The refund will generally be issued using the original payment method whenever possible.
  • Depending on the situation, a partial refund, full refund, replacement, or store credit may be offered.
  • Processing times may vary depending on your payment provider or bank.

6. Replacements

If your item arrives damaged, defective, or incorrect, we may offer a replacement instead of a refund when appropriate and the product is available.

7. Damaged Packages

If your package appears visibly damaged when it arrives, please:

  • Take photos of the package before opening it, if possible.
  • Take photos of the damaged item.
  • Contact us as soon as possible.

This helps us work with the shipping carrier to resolve the issue quickly.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been shipped generally cannot be canceled. In such cases, our standard return policy will apply where eligible.

9. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with your order, please contact us.

Himalayan Buddha Craft
Gongabu, 44600, Nepal
Email: himalayanbuddhacraft@gmail.com